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Specialist - Customer Support

Macmahon is a leading Australian company delivering an end to end service offering to clients throughout Australia and South East Asia. Delivering a comprehensive range of surface mining, underground mining and engineering services to the resources sector, Macmahon offers great opportunities for a diverse and exciting career in mining.

Macmahon are currently seeking a Customer Support Specialist to join the Perth Workshop team based near the Perth International Airport. This role is offered on a Monday – Friday basis, reporting into the Workshop Support Supervisor.


The Customer Support Specialist is responsible for the effective facilitation of all customer requirements both internal and external to the Macmahon workshop business unit. In your role, you will schedule service repairs, coordinate reporting of repair progress, update, maintain and communicate variances and pricing to customers along with business development of existing clientele and data collection for the purpose of new client establishment. Additionally, you will be a responsible for ensuring invoicing and accounts receivable are maintained efficiently, working heavily with the WIP controller and Finance team to achieve high performing financial outcomes for the Macmahon business.


 Key skills and experience:

  • Minimum 2 years previous experience within a similar multi-faceted customer service orientated role within a similar industry at a leadership capacity.
  • Fabrication and Boilermaker estimating experience highly advantageous. 
  • Interpreting engineering drawings and determining an estimation of labour, materials, subcontracts and all other requirements.
  • Previous experience in technical drawing highly advantageous.   
  • Excellent organizational skills with the ability to successfully manage fluctuating workloads and prioritize accordingly.
  • Highly developed communication skills (interpersonal, written and verbal).
  • Ability to create, maintain and be able to “talk to” Gantt charts, Microsoft Project, Excel, Word and ERP systems such as SAP.
  • Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships.
  • Intermediate computer literacy skills (including Microsoft Office).
  • Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes.
  • Ability to work successfully within a team and autonomously.
  • Sound knowledge of OEM parts systems & literature, particularly SIS, Caterpillar.


The successful candidate will possess the following qualifications:

  • Trade Qualification – Heavy Diesel Mechanic or Boilermaker/Fabrication. (Advantageous but non-essential)
  • Completion or attainment towards Certificate IV Frontline Management.
  • Completion of Certificate IV Project Management.



  • Competitive remuneration
  • Reward and recognition schemes including retail discounts, health and banking discounts and more.
  • Onsite gym – train 1-1 with our PTs, group classes and facilities available for free!
  • Free secure parking
  • Upskill with a registered RTO
  • Dedicated lifestyle, financial and mental health support


Should your application be successful, you will be required to pass a medical and drug and alcohol test along with obtaining a National Police Clearance. Applicants will also require valid working rights in Australia. If you are interested in this position APPLY NOW.


Macmahon offers our people the ability to work in diverse roles, in different locations and realise new opportunities within the Company over time. We are focused on ensuring our people can be involved in the future of the business and look for new opportunities for people to grow and develop. Macmahon is an equal opportunity employer and strongly encourages suitably qualified women and Aboriginal and Torres Strait Islanders to apply.